What VideoHive After Effects templates is this service not suitable for?
Due to their reliance on external plugins, After Effects Element 3D templates are unable to be customized using this service.
What if my template requires external plugins?
If your template requires external plugins to work, this service would not be suitable for your needs. This is because your assigned service provider would be unable to access these plugins when customizing your template.
You can confirm if your template requires external plugins on your template’s Item Details page on VideoHive (these will be listed as Requires Plugins and Uses Plugins).
Why doesn’t my template come with audio?
Video templates will generally not include audio featured in within the item’s Live Preview.
If you’d like to purchase the audio used in the item’s Live Preview, you can usually find a link to this from the item’s page.
Video Markets also have a wide range of audio available for purchase, take a look at some items on AudioJungle.
Do you offer tutorials after the job is delivered?
No sorry, however we will encourage you to read your theme’s documentation if you wish to quickly find your way round the admin after the installation is completed.